IT Support.

T3Soft provides highly professional support services for the maintenance of complete IT systems for businesses – with or without their own IT department. We offer IT support for laptops, computers, servers, virtual and cloud infrastructure, network devices (firewalls, routers, switches, modems, Wi-Fi devices), basic security, email and backup systems, printers, scanners, phone systems, all standard software (Windows, Office, antivirus…), as well as all peripherals.

The quality of our services is reflected in the satisfaction of many clients we have worked with, in the certifications we hold (ISO 9001, ISO 14001, ISO 27001), and in the expertise of our IT engineers.

Our services are especially beneficial for clients with monthly maintenance contracts. In these cases, T3Soft adapts to customer needs, offering different types of support: remote support, combined support (remote and on-site as needed), or permanent/occasional presence at the client’s location. We provide support throughout Serbia and beyond.

Contact details:

Sales department: +381 11 400 2340 [email protected]

Technical support: +381 11 400 2341 [email protected]

Application support (T3Soft software only): [email protected]

Working hours: 24/7

Support ticket: Helpdesk

Support application download: AnyDesk

IT-Technischer Support – Pakete:

Packages/Options	Basic	Standard	Advance	Professional
Preventive/corrective maintenance	Yes	Yes	Yes	Yes
Latest response	NBD*	SBD**	SBD**	1 hour
Number of support hours	5	20	Unlimited	Unlimited
Number of on-site visits	1	2	4	10
Safespace (Backup)	No	No	Yes	Yes
Inventory application	No	No	Yes	Yes
Advanced security administration	No	No	Yes	Yes
GDPR & ICT compliance	No	No	No	Yes

* NBD – Next Business Day (response by next working day)
** SBD – Same Business Day (response within the same working day)